Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, purchase tickets, or contact us for support.

• Personal information (name, email, phone number)
• Payment information (processed securely by our payment partners)
• Event preferences and attendance history
• Device and usage information

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Process ticket purchases and event registrations
• Send you important updates about your events
• Personalize your experience and recommend events
• Provide customer support and respond to inquiries
• Improve our platform and develop new features

3. Information Sharing

We do not sell your personal data. We may share your information with:

• Payment processors (PayFast) to handle transactions securely.
• Event organisers (for events you attend)
• Law enforcement or government bodies if required by law.
• Service providers for analytics, marketing, and customer support.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

5. Your Rights (POPIA Compliance)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information
• Correct or update your information
• Delete your account and personal data
• Object to processing of your information
• Data portability

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer at privacy@tikiti.co.za