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Refund Policy

Last updated: January 1, 2024

General Refund Policy

At Tikiti, we understand that sometimes plans change. Our refund policy is designed to be fair to both event organisers and ticket purchasers while maintaining the integrity of the platform.

Important: Refund policies are set by individual event organisers. Always check the specific refund policy for each event before purchasing.

Standard Refund Categories

🟢 Full Refund (100%)

Event cancelled by organiser
Event postponed without acceptable alternative date
Significant changes to event (venue, time, or nature)
Technical issues preventing ticket delivery

🟡 Partial Refund (Varies)

Cancellation within organiser's specified timeframe
Event rescheduled with advance notice
Ticket exchanges or downgrades

🔴 No Refund

Change of mind or personal circumstances
Failure to attend the event
Weather conditions (unless event is cancelled)
After event has taken place

How to Request a Refund

Check the Event's Refund Policy: Review the specific refund terms for your event
Contact Support: Email us at refunds@tikiti.co.za or use our contact form
Provide Details: Include your order number, event details, and reason for refund
Wait for Review: We'll review your request within 2-3 business days
Receive Refund: Approved refunds are processed within 5-7 business days

Processing Times & Methods

Refunds are processed using the original payment method whenever possible:

Credit/Debit Cards: 3-5 business days
Bank Transfers: 1-2 business days
Digital Wallets: 1-3 business days
Cash/Alternative Methods: Contact support for arrangements

Service Fees & Processing Charges

Tikiti service fees and processing charges:

Service fees are generally non-refundable except in cases of event cancellation
Payment processing fees may be deducted from refunds
For event cancellations by organisers, all fees are fully refunded

Event Organiser Responsibilities

Event organisers must:

Clearly state their refund policy before ticket sales
Provide 24-48 hours notice for cancellations when possible
Offer alternative arrangements for postponed events
Communicate changes promptly to ticket holders

Need Help with a Refund?

Our support team is here to help you navigate any refund requests or concerns.